Privacy Policy

Effective from May 2018 (Updated for GDPR)

Your privacy and the protection of your sensitive personal information are important to us. Because we collect and/or store certain information from and about you, it is necessary for you to understand and agree to our privacy policy. By using our website (Site), application and the services provided on or through the Site (Services), you consent to our Privacy Policy.

This Policy discloses what information we collect about you and how do we use it. We also detail below our security policy which describes how your sensitive personal information is protected both electronically and physically.

Information that we may collect from you and about you

The types of personal information we collect depend on the purpose for which You provide it to us. We only collect what is necessary for the purposes set out below and we do not sell or rent Your personal information to any third parties.

a) Clients/authorized users

In Your capacity as an authorized user or contact for our products and services, we collect limited personal information about You, such as Your name, email, designation and in some cases phone number and physical address and other personal information You choose to share or enter in the profile section. We collect Your IP Address for user authentication. We do not track usage at an individual level, nor we use it as input in any way to the platform. We only track error logs at macro level to improve the platform and its performance. Additionally, in those instances where You are paying for a subscription service, we may collect credit card or payment details.

We use the personal information to administer and support the contracts/relationships we have with You and the authorised users of the products and services. We use this information to provide updates about these products and services, to deliver product support, to manage billing and other client inquiries and send You information about other products and services that may be of interest to You.

b) Website visitors

If You are accessing the Site to learn more about Kognetics and our offerings, to inquire about employment etc., the information we collect may include name, IP and email addresses, and phone number(s) via an online registration/request form, as well as usage information about your use of the Site, and newsletters or other communication you agree to receive following your visit to the Site.

We use the personal information (and any preferences indicated by You, where appropriate) to send You the information You have requested in Your registration/request form.

No personal or personally identifiable information about any user that is collected by us will ever be used in any manner that is contrary to applicable laws and regulations.

Links to other websites

Kognetics may provide links to one or more websites from the Site. We encourage You to read those websites’ individual privacy policies before providing any of Your personal information to them. Kognetics is not responsible for those websites, their policies or practices.

How and When Your Information Is Shared With Other Parties

We may share your information with law enforcement or other government agencies as required by law or for the purposes of limiting fraud. We reserve the right to disclose your personal and personally identifiable information when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.

We may share your information in case of transfer or potential transfer of our business, in which case the transferee will be legally and contratually required to keep your information private and secure.

Additionally, in those instances where You are paying for a subscription service, We may use third party service providers for collecting payment of fees and other charges from you for the Services. You may be required to provide your credit card, debit card, bank details, personal details, etc., to these service providers to enable the service providers to process payment of your subscription fees and other charges payable by you to us. Though these service providers are legally and contractually required to keep your information private and secure, we have no control over the nature and amount of your information required, stored, processed or dealt with by these service providers and/or the process, systems or security measures adopted by these service providers and/or the terms and policies of these services providers (or any changes to the same). We assume no responsibility in this regard. It is your obligation to read, understand and agree to the terms and policies of the service providers prior to providing your information.

You can view and change/update your information

You can access all of your personal and personally identifiable information that we collect online and maintain by visiting your profile in the Profile section of our application. You can view your profile data only when you are logged-in to the application. If you need to change any other information in your profile, or if you have any questions relating to your privacy, you can contact us at support@kognetics.com.
Communications from our Site

When you register on our Site you will receive emails that confirm specific actions you requested. You will receive e-mail notifications confirming your registration, the successful verification of email addresses, and other information that requires verification or confirmation. We may also send you responses to emails you send us or queries posted by you, if applicable. From time to time, we may also send user surveys, requests for user feedback regarding your experience of the Site or Services or marketing offers. The completion of these surveys or requests for feedback or acceptance of any offer is strictly voluntary.

Web-related Information Collection

We use cookies on our web site, including session ID cookies, non-persistent cookies and persistent cookies. A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser and load the pages accordingly. Cookies are also used to gather statistical data, such as pages visited, the ISP domain name and country of origin, and the addresses of sites visited immediately before and after coming to our site, as well as your “click stream” activity (meaning, the paths taken by visitors to our site as they navigate from page to page) and transactional attributes in accordance with information you voluntarily submit in the course of using our site. This anonymous data is aggregated for analysis to ensure proper functioning of our site, in terms of navigation and usability.

More importantly, using cookies also helps us protect the security of your account. Session ID cookies follow your activities on our site so that we can ensure that no one is making changes to your profile on your behalf.

We may send a cookie that can be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of our web site, to improve its usability and for evaluating our marketing effectiveness as described above. We may also use that information to recognize your computer when you visit our web site (if you select the “remember me on this computer” option, and to personalize our web site for you. Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector). Blocking cookies, however, can also have a negative impact on the usability of our Site and Services.

Cookies may have long-term expiration dates, or none, and thus can stay in your hard drive for months at a time. While you can remove them as instructed by the help content in your chosen browser, disabling cookies will prevent you from using our site. As with many transactional web sites, cookies must be enabled in order to use our site.

We use third-party tracking services that use cookies to track non-personally identifiable information about visitors to our site in the aggregate (such as page views and referral page information) to track the success of our marketing efforts to bring people to our site as well as overall site performance.

Compliance with Laws

Kognetics retains personal information only for as long as necessary for the uses we have set out above. Individual jurisdictions have different tax, accounting, regulatory and legal retention requirements and Kognetics is bound to keep certain personal data in accordance with these local requirements.

Since we and the Site are resident in the USA we comply with all applicable US laws. US laws require us to keep your personal and sensitive information private and take adequate security measures for keeping your personal and sensitive information secure. We may also be required to maintain your personal and sensitive information with us for a given period of time in order to be compliant with applicable laws. We take all steps to ensure compliance with all applicable laws at all times.

Security Policy

We have in place adequate safeguards for protecting your personal and sensitive information through strict policies and procedures, both electronically and physically. All data collected by us is considered highly confidential, and is maintained in a password protected environment. The security of the data is achieved through a combination of network firewalls and servers with hardened operating systems. All our systems and servers are housed in a secure facility. Access to the systems and servers, both physical and electronic, is controlled and sanctioned by one of our high-ranking officer.

Changes to this Policy

We reserve the right to make changes to this Policy. If we do this, we will notify you of any such changes by posting the revised Privacy Policy on the Site or by sending you an e-mail. You should check this Privacy Policy link on our Site periodically for changes. All changes shall be effective upon posting or communication.

Your Questions

In case you have any questions regarding our Privacy Policy, you may write to us at support@kognetics.com